Returns and Exchange

Returns and Exchange Policy

We make every effort to assure top quality and satisfaction with all your purchases. If you are dissatisfied with your order for any reason, you can return your items within 14 days from the date your parcel was delivered (noted on tracking) for a refund of the purchase price (excluding shipping).

Refunds are credited back to the account used for the purchase, after we have received the item(s) back in the same condition as you received them (such as and without any odors [such as perfume, smoke, etc.] or indications of having been altered or worn).

As our products are unique handmade pieces we cannot exchange it for an identical one, but you can choose from our catalog another similar item to do it. 

Non-Returnable Items: 

•         Items discounted at 20% or more are priced for clearance and are non-returnable.
•         Items identified as non-returnable in their descriptions.
•         Clothing items.
•         Items that have been altered, used, or worn after purchase.
•         Items returned with odors (such as perfume, smoke, etc.).
•         Items purchased more than 30 days prior to the date of return.

If you have questions, please call us at 210-852-2248 or email us at info@cultureorigins.com